Terms & Conditions

Last Updated: September 24, 2026

Welcome to TIXMARIVA™.

These Terms & Conditions apply to purchases, checkout activity, customer support interactions, and other transaction-related services made available through tixmari.com.

The website is operated by Shenzhen Heliang Network Technology Co., Ltd. under the TIXMARIVA™ brand.

For the purposes of these Terms, “TIXMARIVA™,” “we,” “us,” and “our” refer to Shenzhen Heliang Network Technology Co., Ltd. “You” and “your” refer to the customer, purchaser, or website user.

By placing an order through tixmari.com, you acknowledge that you have reviewed and agree to these Terms & Conditions together with the policies published on our website.

If you do not agree with these Terms, please do not complete a purchase through our store.

1. Business Details

TIXMARIVA™ operates under the following business information:

Brand / Trademark: TIXMARIVA™
Primary Domain: tixmari.com
Legal Company Name: Shenzhen Heliang Network Technology Co., Ltd.
Owner: Zheng Yu
Business Address: Room 307, Building D, Yangma Comprehensive Market, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, China
Customer Support Email: service@tixmari.com
Customer Service Phone: +86 13554901065

Shenzhen Heliang Network Technology Co., Ltd. is responsible for the operation of tixmari.com and for customer support relating to orders placed through the website.

2. Eligibility to Place an Order

By placing an order through our website, you confirm that:

• You are legally capable of entering into a purchase transaction

• The information you provide is accurate and current

• You are authorized to use the selected payment method

• Your purchase is permitted under applicable law

• You have obtained any parental or guardian authorization required in your jurisdiction

We may refuse or cancel an order where the transaction appears unlawful, fraudulent, or otherwise inconsistent with these Terms.

3. Product Information

We make reasonable efforts to provide clear product information.

Product pages may contain details such as:

• Product name

• Images

• Size or dimensions

• Materials

• Color

• Variations

• Features

• Availability

• Price

Actual appearance may vary slightly because of:

• Screen settings

• Lighting

• Photography

• Device display differences

• Manufacturing tolerances

• Natural or material variation

Minor differences that do not materially affect the product's intended use do not necessarily indicate a defect.

4. Availability of Products

All products are offered subject to availability.

We may update, replace, limit, or discontinue products when reasonably necessary.

This may include changes to:

• Inventory

• Variants

• Product specifications

• Packaging

• Available quantities

• Product listings

If a purchased item becomes unavailable before fulfillment, we may contact you and provide an appropriate remedy, including cancellation and refund of the affected item where necessary.

5. Product Pricing

Product prices may change periodically.

The applicable price for an order is generally the price shown during checkout at the time you submit the purchase.

Your checkout total may include:

• Product price

• Shipping charges

• Applicable discounts

• Taxes collected by us where required

• Other disclosed charges

We may correct obvious pricing, calculation, or technical errors where permitted by law.

6. Currency

The currency applicable to your purchase will be displayed during checkout.

Where your payment method uses another currency, your financial institution may apply:

• Currency conversion

• Foreign transaction charges

• International processing fees

• Exchange-rate adjustments

Such fees are determined by the applicable bank, card issuer, or payment provider and are outside our direct control.

7. Placing an Order

Submitting an order through tixmari.com constitutes a request to purchase the products selected at checkout.

Before placing the order, please carefully review:

• Product selection

• Variant or option

• Quantity

• Shipping address

• Billing details

• Shipping charge

• Promotional discounts

• Total payable amount

• Payment method

You are responsible for checking that the information submitted is accurate.

8. Order Confirmation

After checkout is completed successfully, you should generally receive an order confirmation.

The confirmation may contain:

• Order number

• Purchased items

• Order total

• Shipping details

• Customer information

An automated confirmation indicates that the order request was received.

It does not prevent us from completing reasonable:

• Payment verification

• Fraud-prevention checks

• Inventory confirmation

• Fulfillment review

9. Order Acceptance and Rejection

We may refuse, delay, or cancel an order where reasonably necessary and legally permitted.

Reasons may include:

• Failed payment authorization

• Suspected fraud

• Product unavailability

• Shipping restrictions

• Incorrect customer information

• Obvious pricing errors

• Technical errors

• Legal or regulatory restrictions

• Material violation of these Terms

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

10. Changes to an Order

If you need to change an order, contact us as soon as possible at:

service@tixmari.com

Requested changes may include:

• Product

• Variant

• Quantity

• Delivery information

• Other order details

We will make reasonable efforts to accommodate your request.

However, once fulfillment, packing, or shipment has progressed, changes may no longer be possible.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will attempt to cancel the order where fulfillment has not progressed too far.

Once an order has been:

• Processed

• Packed

• Assigned for shipment

• Handed to a carrier

cancellation may no longer be available.

In that situation, you may need to follow our Return & Refund Policy after delivery.

Any mandatory statutory cancellation rights remain unaffected.

12. Available Payment Methods

The payment methods currently available will be displayed during checkout.

Depending on the transaction, these may include:

• Eligible credit cards

• Eligible debit cards

• PayPal

• Other payment options offered by the checkout provider

Availability may vary based on:

• Customer location

• Payment processor

• Card issuer

• Currency

• Transaction eligibility

The methods displayed at checkout represent the payment options available for that order.

13. Payment Authorization

Orders may proceed only after the applicable payment has been authorized or otherwise confirmed.

A payment attempt may fail because of:

• Incorrect card or account details

• Insufficient funds

• Billing-address mismatch

• Bank restrictions

• Fraud checks

• Cross-border transaction restrictions

• Payment-provider verification

If payment is declined, please verify your information or contact your financial institution.

14. Payment Security

Payments are handled using applicable third-party payment processors and secure checkout systems.

Payment providers may use:

• Encryption

• Authentication

• Fraud-prevention systems

• Authorization tools

• Other security measures

TIXMARIVA™ does not request customers to send full card numbers, card security codes, bank passwords, or similar sensitive credentials by ordinary email.

Additional information is available in our Payment Options policy.

15. Order Processing

Most orders require approximately:

2–5 business days

for processing before shipment.

Processing may include:

• Order review

• Inventory confirmation

• Product preparation

• Quality checks

• Packing

• Carrier handover

During unusually busy periods, processing may take somewhat longer.

Processing time is separate from carrier transit time.

16. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Shipping costs may vary according to:

• Destination

• Order size

• Product

• Shipping service

• Fulfillment location

• Promotional offers

The shipping amount shown at checkout is the amount applicable to that transaction.

17. Estimated Delivery

Typical estimated transit periods after dispatch are:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These estimates do not include the normal 2–5 business day processing period.

Estimated delivery windows are not guaranteed unless specifically identified as guaranteed.

18. Delivery Delays

Shipments may occasionally be delayed by circumstances outside our reasonable control.

Examples include:

• Carrier congestion

• Customs processing

• Severe weather

• Public holidays

• Transportation disruption

• Remote-area delivery

• Local postal delays

• Government inspections

• Incorrect address information

We will provide reasonable assistance where possible, but we cannot control third-party carrier or customs processing times.

19. Tracking Information

Where tracking is available, shipment details will normally be provided after dispatch.

Carrier tracking systems may take approximately:

1–3 business days

to display the first meaningful update.

Temporary gaps in tracking information do not necessarily mean that the parcel has been lost.

20. International Shipments

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Government assessments

• Other destination-country fees

Unless expressly collected by us during checkout, such charges may be payable separately by the customer or recipient.

TIXMARIVA™ does not control or determine fees imposed by customs authorities.

21. Split Shipments

TIXMARIVA™ may use different fulfillment locations.

As a result, one order may occasionally be shipped in more than one package.

Separate packages may:

• Have different tracking numbers

• Leave from different facilities

• Arrive on different dates

• Use different carriers

You will not be charged additional shipping solely because we choose to split an order after purchase unless such charges were clearly disclosed beforehand.

22. Return Window

Eligible items may generally be returned within:

30 days after delivery

subject to the requirements set out in our Return & Refund Policy.

A standard eligible return should generally be:

• Unused

• Unworn where applicable

• In substantially original condition

• Complete with applicable accessories

• Returned with original packaging where reasonably possible

• Supported by proof of purchase or an identifiable order number

Return eligibility may depend on the nature and condition of the product and applicable consumer law.

23. Return Authorization

You must contact us before sending a product back.

Email: service@tixmari.com

After reviewing the request, we will provide the appropriate instructions and, where applicable, the authorized return location.

Returns sent without prior authorization may not be accepted or processed.

Do not automatically send products to our registered business address unless customer support specifically confirms that address for your return.

24. Return Shipping Costs

Responsibility for return postage depends on why the item is being returned.

For an eligible change-of-mind return, the customer may be responsible for the return shipping cost unless applicable law requires otherwise.

For a confirmed:

• Incorrect product

• Damaged item

• Defective item

• Materially non-conforming item

we will provide an appropriate remedy in accordance with our policy and applicable law.

25. Refunds

Approved refunds are normally issued to the payment method originally used for the order.

After an approved refund is processed, please allow approximately:

up to 10 business days

for the transaction to appear.

Additional time may be required by:

• Banks

• Card issuers

• PayPal

• Payment processors

If more than 15 business days have passed after we confirm that an approved refund was processed, contact us at:

service@tixmari.com

26. Exchanges

Direct exchanges may not be available for every product or destination.

Where direct exchange is unavailable, the standard process may be:

1. Request authorization for the original return.

2. Complete the approved return process.

3. Place a new order for the preferred replacement item.

If the product arrived damaged or incorrect, please contact customer support before purchasing a replacement.

27. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If a product arrives:

• Damaged

• Defective

• Incorrect

• Incomplete

• Materially different from your order

please contact us promptly.

Where relevant, provide:

• Order number

• Description of the problem

• Product photographs

• Packaging photographs

• Shipping-label photographs

We will review the information and provide an appropriate solution.

28. Missing Items

If a product appears to be missing, first determine whether the order was divided into multiple shipments.

Separate packages may:

• Arrive on different dates

• Use different carriers

• Have independent tracking numbers

• Ship from different fulfillment locations

If all expected packages have arrived and an item is still missing, please contact customer support.

29. Packages Marked as Delivered

If tracking indicates that your shipment was delivered but you cannot find it, please check:

• Mailbox

• Parcel locker

• Porch or safe delivery location

• Reception or front desk

• Household members

• Neighbors where appropriate

You may also contact the carrier.

If the package still cannot be located, contact us with the relevant order and tracking details.

30. Failed or Undeliverable Shipments

Delivery may fail because of:

• Incorrect address

• Incomplete address

• Failed delivery attempts

• Failure to collect the parcel

• Refusal of delivery

• Incomplete customs requirements

If an order is returned because delivery was unsuccessful, the available refund or reshipment options will depend on the circumstances and applicable law.

Additional shipping costs may apply to reshipment where the failed delivery resulted from customer-provided information or failure to collect the package, where legally permitted.

31. Personal Purchases

Products sold through tixmari.com are generally intended for ordinary customer use unless otherwise agreed in writing.

We may review unusually large, repeated, or suspicious orders where reasonably necessary for:

• Fraud prevention

• Inventory management

• Security

• Legal compliance

• Operational purposes

32. Intellectual Property

Content made available through tixmari.com may include:

• TIXMARIVA™ branding

• Logos

• Product photography

• Text

• Graphics

• Illustrations

• Page designs

• Icons

• Videos

• Other creative materials

Such content may be owned by, licensed to, or lawfully used by Shenzhen Heliang Network Technology Co., Ltd. or another applicable rights holder.

Content may be protected by copyright, trademark, and other intellectual-property laws.

33. Permitted Website Use

You may access our website for lawful personal shopping and informational purposes.

Unless authorized or otherwise permitted by law, you must not:

• Commercially reproduce protected content

• Republish substantial parts of our website

• Copy our branding in a misleading manner

• Create deceptive copies of our store

• Remove ownership notices

• Impersonate our business

• Use protected materials in a way that violates third-party rights

34. Customer Reviews and Submissions

If you submit a product review, photograph, comment, or other content, you confirm that:

• You have the right to submit it

• It is not knowingly false or deceptive

• It does not violate another person's rights

• It does not contain unlawful or malicious material

We may moderate, decline, or remove submissions that violate these Terms.

35. Privacy and Personal Information

Personal information is handled in accordance with our Privacy Policy.

That policy explains how information may be:

• Collected

• Used

• Shared

• Stored

• Protected

• Retained

By using our website, you acknowledge the privacy practices described in that policy.

36. Third-Party Providers

Our online store may rely on third parties for services including:

• Payment processing

• Website hosting

• Fulfillment

• Shipping

• Analytics

• Customer service

• Fraud prevention

• Technical support

These providers may have their own terms, privacy practices, and operating procedures.

37. External Websites

The website may contain links to independent third-party services.

TIXMARIVA™ does not control every external site.

When using a third-party service, its own:

• Terms

• Privacy policy

• Security practices

• Content standards

may apply.

38. Website Availability

We make reasonable efforts to keep tixmari.com operational.

However, temporary interruptions may occur because of:

• Maintenance

• Software upgrades

• Hosting issues

• Network disruption

• Security incidents

• Third-party service failures

• Events outside our reasonable control

We do not guarantee uninterrupted access to every function at all times.

39. Website Disclaimer

To the maximum extent permitted by applicable law, the website and its digital features are provided on an “as available” basis.

We do not guarantee that:

• Every feature will always be available

• Every technical issue will be corrected immediately

• All third-party services will remain continuously available

• All devices will display the website in exactly the same way

Nothing in this section excludes mandatory consumer rights or legally required warranties.

40. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Heliang Network Technology Co., Ltd. will not be responsible for indirect or consequential loss arising solely from the use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

Nothing in these Terms removes mandatory consumer rights relating to defective, incorrect, or non-conforming goods.

41. Events Beyond Our Control

We are not responsible for delay caused by circumstances outside our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government restrictions

• Public-health emergencies

• Carrier disruption

• Labor disputes

• Utility failures

• Telecommunications outages

We will make reasonable efforts to resume affected operations when circumstances allow.

Mandatory customer rights remain unaffected.

42. Consumer Rights

These Terms do not remove or reduce mandatory consumer protections.

Depending on your location, you may have statutory rights concerning:

• Product conformity

• Defects

• Repairs

• Replacement

• Refunds

• Delivery

• Cancellation

• Withdrawal

Where mandatory law provides stronger protection than these Terms, that legal protection will apply.

43. European Union and EEA Consumers

Consumers located in the European Union or another jurisdiction providing equivalent statutory rights may have additional protection for distance purchases.

This may include a 14-day statutory withdrawal period for eligible purchases, subject to applicable conditions and legal exceptions.

Such statutory rights apply independently of our general 30-day return period where applicable.

44. Governing Law

These Terms are governed by laws applicable to Shenzhen Heliang Network Technology Co., Ltd., subject to mandatory consumer protections available in the customer's country or region.

To the extent legally permitted, disputes relating to our business operations may be submitted to a competent court in:

Shenzhen, Guangdong, China

Nothing in this clause deprives consumers of mandatory legal or jurisdictional rights that cannot legally be waived.

45. Resolving Disputes

If you have a problem relating to:

• An order

• Payment

• Shipment

• Product

• Return

• Refund

we encourage you to contact us first so we have an opportunity to review the matter.

Email: service@tixmari.com

If an issue cannot be resolved directly, either party may pursue available remedies under applicable law.

46. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes to:

• Store operations

• Product offerings

• Payment procedures

• Shipping arrangements

• Policies

• Technology

• Legal requirements

When an updated version is published, the Last Updated date will be revised.

Changes apply prospectively to the extent required by applicable law.

47. Severability

If any part of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

48. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision later.

A waiver applies only to the specific circumstance for which it is given.

49. Entire Agreement

These Terms & Conditions should be read together with the policies published on tixmari.com, including:

• Terms of Service

• Terms of Use

• Privacy Policy

• Payment Options

• Shipping Policy

• Return & Refund Policy

• FAQ

• Contact Us

Together, these documents govern the applicable use of our store and purchases made through it.

If mandatory law conflicts with a provision of these Terms, mandatory law will prevail.

50. Contact Information

For questions regarding these Terms & Conditions, orders, or related store policies, please contact us.

Brand / Trademark: TIXMARIVA™
Primary Website: tixmari.com
Owned and Operated by: Shenzhen Heliang Network Technology Co., Ltd.
Owner: Zheng Yu
Business Address: Room 307, Building D, Yangma Comprehensive Market, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, China
Customer Support Email: service@tixmari.com
Customer Service Phone: +86 13554901065

When contacting us about an existing order, please include your order number whenever possible.

Last Updated: September 24, 2026