FAQ

Purchasing from TIXMARIVA™ can be completed directly through our online checkout.

After successful submission, an order confirmation should appear and/or be sent to the email address provided at checkout.

A successful purchase will normally generate an order confirmation.

The confirmation may contain:

• Order reference number
• Purchased products
• Amount paid
• Shipping information
• Customer information
• Other order details

Keep your order number until your transaction has been fully completed.

If payment appears to have been processed but you have not received confirmation, contact service@tixmari.com.

Open the relevant product page, select the available product options and desired quantity, then click Add to Cart.

You can then continue shopping or proceed to checkout.

Button names and cart layouts may vary slightly depending on the browser, device, or current website interface.

Select the Cart, shopping-bag, or equivalent cart icon displayed in the website header.

From your cart, you can generally:

• Review selected products
• Change quantities
• Remove products
• Review prices
• Continue shopping
• Proceed to checkout

Open the cart and locate the item you wish to remove.

Select the available Remove, trash-bin, minus, or similar control. Your cart and subtotal should update after the change.

Where supported by the cart interface, quantities may be changed using:

• Plus or minus controls
• A quantity field
• Other available quantity-selection controls

The subtotal should update after the new quantity is applied.

Contact us promptly if you need to change an existing order.

Possible changes may include:

• Product selection
• Quantity
• Size
• Color
• Product variation
• Delivery address
• Other order information

Email: service@tixmari.com
Phone: 0755-26418636

We recommend submitting amendment requests within 12 hours after placing the order.

We will make reasonable efforts to help if fulfilment has not progressed too far. Changes may no longer be possible after packing, fulfilment, or dispatch.

Cancellation requests should be submitted as soon as possible after placing an order.

Contact service@tixmari.com and include your order number.

We will make reasonable efforts to cancel an order that has not yet entered final fulfilment or dispatch.

If the order has already shipped, the applicable Returns, Exchanges & Refunds Policy may apply instead.

The payment options currently available for your purchase are those shown during checkout.

Depending on availability, these may include:

• Major credit or debit cards
• PayPal
• Apple Pay
• Other supported digital-payment methods

Availability may vary depending on location, device, payment processor, and checkout configuration.

If PayPal is available:

1. Add your products to the cart.
2. Proceed to checkout.
3. Select PayPal.
4. Follow the PayPal authorization process.
5. Review your transaction.
6. Confirm payment.

You may be redirected to a PayPal-operated payment page or window.

1. Add qualifying products to your cart.
2. Proceed to checkout.
3. Locate the promotional-code or discount field.
4. Enter the code exactly as provided.
5. Select Apply.
6. Confirm that the discount appears in the order summary.

Promotional offers may be subject to:

• Expiration dates
• Eligible product restrictions
• Minimum purchase requirements
• Usage limitations
• Customer eligibility
• Combination restrictions

A payment can be rejected for reasons including:

• Incorrect billing information
• Insufficient funds
• Bank restrictions
• Online transaction limitations
• International transaction restrictions
• Expired payment details
• Payment-provider verification checks

If the issue continues, contact your bank, card issuer, PayPal, or the applicable payment provider.

Where supported by the checkout system, separate billing and shipping addresses may be entered.

Please verify both addresses before completing payment.

Please inspect your shipment after delivery.

Contact us if your order contains:

• An incorrect product
• The wrong size or variation
• Missing merchandise
• A damaged item
• A defective product

Email: service@tixmari.com

Please include, where applicable:

• Your order number
• Description of the issue
• Name of the affected product
• Clear photographs
• Photos of packaging or the shipping label

After reviewing the information, we will provide an appropriate next step, which may include replacement, reshipment, refund, or another applicable remedy.

Eligible products may qualify for a return, exchange, or refund under our Returns, Exchanges & Refunds Policy.

Our standard return request period for eligible merchandise is generally 30 days from delivery.

Please review the complete Return & Refund Policy for eligibility requirements and return conditions.

Before shipping merchandise back, contact service@tixmari.com.

Please provide:

• Your order number
• Product information
• Reason for the return
• Relevant photographs where necessary

After reviewing the request, our support team will provide the applicable return instructions and designated return destination.

Do not automatically send returned merchandise to the legal business address displayed on this website.

Contact us immediately at service@tixmari.com.

Please provide:

• Your order number
• The incorrect shipping address
• The complete corrected address

We will make reasonable efforts to update the address if final fulfilment or dispatch has not yet occurred.

Our Shipping & Delivery Policy provides information about:

• Order processing
• Shipping fees
• Estimated transit periods
• Shipment tracking
• International duties and taxes
• Lost parcels
• Damaged shipments
• Delivery problems
• Failed delivery attempts

Shipping estimates are not guarantees and may be affected by carrier operations, customs processing, destination, weather, peak periods, or other circumstances outside our direct control.

TIXMARIVA™ uses checkout and payment systems made available through our e-commerce platform and applicable payment providers.

Customers should not send complete card numbers, security codes, or full payment credentials through ordinary customer-service email.

While no online system can be guaranteed to be completely risk-free, reasonable administrative, technical and organizational measures are used to help protect transaction information.

Complete card information is generally processed by the applicable payment service provider rather than through routine TIXMARIVA™ customer support systems.

Do not send complete card credentials to our customer support email.

Personal information may be processed where reasonably necessary for purposes including:

• Processing orders
• Completing transactions
• Arranging shipping and delivery
• Providing customer support
• Preventing fraudulent activity
• Maintaining website functionality
• Meeting legal obligations
• Providing marketing communications where permitted

Please review our Privacy & Data Protection Notice for additional information.

For the most reliable shopping experience, use a current version of a modern browser, including:

• Google Chrome
• Safari
• Mozilla Firefox
• Microsoft Edge

Older or unsupported browsers may not display all website or checkout features correctly.