Customer Care & Contact
Product questions, order assistance, shipping enquiries, returns and general customer support — all in one place.
Contact TIXMARIVA™
Official Customer SupportNeed help with your TIXMARIVA™ order?
Need help with an order, product information, delivery, returns, or another store-related question?
The TIXMARIVA™ Customer Support Team is available to assist with questions about your shopping experience. To help us respond efficiently, please provide as much relevant information as possible when contacting us.
What can we help with?
Getting Help With an Existing Order
For enquiries that require order-specific assistance, please have your order number available when contacting our customer support team.
A few details can help us locate your order more efficiently.
Providing accurate order information can help our customer service team identify your purchase and provide a more relevant response.
Your order number
Include the order reference shown in your confirmation whenever available.
Name used when placing the order
Please provide the customer name associated with the purchase.
Email address associated with the purchase
This helps us identify the correct order record.
A brief description of your question or issue
Tell us what happened and what assistance you need.
Relevant photographs where appropriate
Images may help us understand a product, packaging, damage, or delivery-related concern.
Shipping, Returns & Refunds
For questions regarding delivery times, shipping destinations, order tracking, return eligibility, or refunds, please review the applicable policies available on our website before contacting customer service.
If you still need assistance after reviewing those policies, email us at service@tixmari.com and include your order information.
Delivery & Tracking
Contact us if you need assistance understanding an order's delivery status, tracking information, or shipping-related issue.
Return Assistance
Return eligibility and procedures are described in our Return & Refund Policy. Contact us before sending merchandise back.
Refund Questions
If you have already received confirmation of a refund and require additional assistance, provide your order number when contacting us.
Business Correspondence
Business or customer correspondence may be directed to the legal business entity operating TIXMARIVA™.
Shenzhen Xiyin Information Technology Co., Ltd.
Room 4201, Tower A, Zhongguan Times Square
No. 4168 Liuxian Avenue, Pingshan Community
Taoyuan Subdistrict, Nanshan District
Shenzhen, Guangdong, China
Please contact us before returning merchandise.
Product returns should only be sent to an address specifically confirmed by our customer service team in accordance with our Return & Refund Policy.
Do not send returned merchandise to the business address unless instructed to do so.
Business & Contact Information
For transparency, the TIXMARIVA™ online store is operated by the legal business entity identified below.
Clear support before and after your purchase.
At TIXMARIVA™, we aim to provide clear product information, accessible customer support, and transparent store policies throughout your shopping experience.
Whether you need help before placing an order or assistance after a purchase, please contact us using the information listed above.
Email: service@tixmari.com
Phone: 0755-26418636
Thank you for visiting TIXMARIVA™.