Website Terms & Conditions

Effective Date: September 11, 2026
Last Updated: September 11, 2026

Welcome to TIXMARIVA™.

This website and its associated online store are owned and operated by Shenzhen Xiyin Information Technology Co., Ltd.

Throughout these Terms & Conditions, the terms “TIXMARIVA™,” “we,” “us,” and “our” refer to Shenzhen Xiyin Information Technology Co., Ltd., where appropriate.

These Terms govern your access to and use of our website, online store, products, checkout functions, customer-service features, content, and other services made available through the site, collectively referred to as the “Services.”

By accessing our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility to Use Our Services

You may use our Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you may use the Services only with the involvement or permission of a parent or legal guardian where required.

When using our Services, you agree to provide accurate, complete, and current information.

This may include:

  • Your name

  • Contact information

  • Delivery address

  • Billing information

  • Payment details submitted through the applicable payment provider

  • Other information reasonably required to process your order

You must not impersonate another person or provide false or misleading information.

2. Customer Accounts

Some features may allow or require you to create a customer account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting unauthorized access to your account

  • Keeping your account details current

  • Notifying us if you believe your account has been compromised

You may not sell, transfer, lease, or commercially share your customer account without our prior written authorization.

We may restrict or suspend an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Product Information

We aim to present product descriptions, photographs, specifications, dimensions, materials, colors, and other information as accurately as reasonably possible.

However, minor differences may occur because of:

  • Device or monitor settings

  • Lighting used in photography

  • Manufacturing variations

  • Material characteristics

  • Product updates or improvements

Images are provided for general product presentation and should not always be interpreted as representing exact color reproduction on every device.

Where an important product specification has changed, we may update the relevant product page.

4. Product Availability

All products are subject to availability.

We may:

  • Limit quantities

  • Update inventory

  • Stop offering a product

  • Modify product specifications

  • Replace unavailable options where expressly agreed with the customer

  • Refuse unusually large or suspicious quantities

Displaying an item on the website does not guarantee that it will remain available until an order is successfully accepted.

If an ordered product becomes unavailable after purchase, we will contact you and provide an appropriate option, which may include cancellation and refund.

5. Placing an Order

Submitting an order through our website constitutes an offer to purchase the selected products under these Terms.

After receiving an order, we may send an acknowledgment or order confirmation.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • Payment cannot be authorized

  • Product availability is incorrect

  • Pricing contains a clear error

  • Fraud or unauthorized activity is suspected

  • Delivery cannot reasonably be completed

  • Order information appears materially inaccurate

  • The transaction violates applicable law

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded in accordance with our policies.

6. Order Review

Please carefully review your order before completing checkout.

You are responsible for checking information including:

  • Products selected

  • Quantity

  • Size or variation

  • Shipping address

  • Contact information

  • Payment information

If you discover an error after ordering, contact us as soon as possible.

We will make reasonable efforts to help, but we cannot guarantee that an order can be changed after it enters fulfilment or shipment processing.

7. Personal-Use Purchases

Unless otherwise agreed in writing, products offered through the TIXMARIVA™ consumer website are intended for personal or household use.

You may not use our website to purchase products for unauthorized commercial resale, fraudulent activity, or unlawful distribution.

We may reasonably restrict orders that appear inconsistent with normal consumer purchasing patterns.

8. Prices

Product prices are displayed on the applicable product page and confirmed during checkout.

Prices may change from time to time.

The price applicable to a completed order will generally be the price displayed during checkout when the purchase is submitted, subject to correction of obvious errors.

Unless otherwise stated, product prices may not include:

  • Shipping charges

  • Import duties

  • Customs charges

  • Taxes

  • Payment-provider fees

  • Other government-imposed charges

Any applicable amounts controlled by our store will be displayed during checkout where required.

9. Promotions & Discount Offers

From time to time, TIXMARIVA™ may offer:

  • Promotional pricing

  • Coupon codes

  • Free-shipping offers

  • Limited-time discounts

  • Bundle offers

  • Other promotional benefits

Promotions may be subject to additional conditions, including:

  • Eligibility requirements

  • Expiration dates

  • Product exclusions

  • Minimum purchase requirements

  • Usage limits

Unless expressly stated otherwise, promotional offers cannot necessarily be combined.

We may correct or withdraw a promotion where a technical or obvious pricing error has occurred, subject to applicable law.

10. Payment

Payment methods available for your order will be displayed during checkout.

You agree to provide valid and authorized payment information.

Payment transactions may be processed through third-party payment providers.

TIXMARIVA™ does not ask customers to send complete payment card information through ordinary customer-service email or text messages.

Orders may be delayed or declined when:

  • Payment authorization fails

  • Additional verification is required

  • The payment provider identifies unusual activity

  • Billing details cannot be validated

For additional information, please review our Payment & Checkout Information page.

11. Shipping & Delivery

Order processing, shipping costs, estimated delivery periods, tracking, customs information, and delivery-related procedures are described in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Factors outside our reasonable control may affect delivery, including:

  • Customs procedures

  • Weather

  • Carrier disruption

  • Public holidays

  • Transportation delays

  • Incorrect customer-provided address details

  • Events beyond reasonable control

Nothing in these Terms limits any mandatory legal rights relating to undelivered or delayed goods.

12. Risk of Loss & Delivery Responsibility

Responsibility for goods will be determined in accordance with applicable consumer law.

Where mandatory consumer law provides that risk remains with the seller until physical delivery to the customer or a designated recipient, those legal protections will apply.

Nothing in these Terms is intended to transfer risk to a customer earlier than permitted by applicable law.

13. Returns, Exchanges & Refunds

Eligibility for returns, exchanges, cancellations, damaged-item claims, and refunds is governed by our Returns, Exchanges & Refunds Policy.

Customers should contact us before returning merchandise.

The legal business address shown on this website should not automatically be treated as a merchandise return address.

An approved return must be sent according to the instructions provided by our customer support team.

14. Website Content

Unless otherwise indicated, website content made available through TIXMARIVA™, including:

  • Text

  • Layouts

  • Graphics

  • Product photographs

  • Logos

  • Branding

  • Icons

  • Illustrations

  • Videos

  • Design elements

  • Product descriptions

is owned by, licensed to, or lawfully used by Shenzhen Xiyin Information Technology Co., Ltd.

Such material may be protected by copyright, trademark, and other intellectual-property laws.

15. Permitted Use of Website Materials

You may access and use our website content for personal and non-commercial shopping purposes.

Without prior written permission, you may not:

  • Reproduce substantial portions of our website

  • Republish product photography for commercial use

  • Copy branding or design elements

  • Sell or sublicense website content

  • Create misleading derivative materials

  • Remove copyright or trademark notices

  • Use our content to falsely imply affiliation with TIXMARIVA™

Nothing on the website grants ownership of our intellectual property to users.

16. Trademarks

TIXMARIVA™ and related brand identifiers may be protected by applicable trademark or intellectual-property laws.

You may not use our brand name, logo, or confusingly similar branding in a way that:

  • Misleads consumers

  • Suggests unauthorized endorsement

  • Creates false affiliation

  • Infringes applicable intellectual-property rights

17. Acceptable Website Use

You agree not to use our Services in a manner that is unlawful, harmful, fraudulent, abusive, or disruptive.

Prohibited activities include:

  • Violating applicable laws or regulations

  • Attempting unauthorized access to website systems

  • Introducing malicious code or malware

  • Interfering with website security

  • Scraping protected information through unauthorized means

  • Using automated systems to disrupt website operation

  • Conducting fraudulent payment activity

  • Submitting false orders

  • Harvesting personal information unlawfully

  • Phishing or impersonating another person

  • Infringing intellectual-property rights

  • Using our Services to distribute illegal or harmful content

We may restrict access where reasonably necessary to protect customers, our business, or the integrity of the Services.

18. Third-Party Services

Our website may rely on third-party services for functions such as:

  • Payment processing

  • Shipping

  • Analytics

  • Website hosting

  • Customer communications

  • Advertising

  • Social-media features

Third-party services may be governed by their own terms and privacy notices.

We do not control independent third-party websites and are not responsible for their separate policies or content.

19. External Links

Our website may include links to external websites for convenience or informational purposes.

A link does not necessarily mean that we endorse or control the external website.

You should review the terms and privacy practices of third-party websites before using them or submitting personal information.

20. Reviews, Messages & Customer Submissions

If you voluntarily submit reviews, comments, suggestions, photographs, ideas, or similar content to us, you confirm that:

  • You have the right to provide the material

  • The material is not knowingly false or misleading

  • It does not unlawfully infringe third-party rights

  • It does not contain unlawful or malicious content

Where you expressly submit content for public publication, you authorize us to display and use that content for the purpose for which it was submitted, subject to applicable law.

21. Feedback

We welcome customer feedback about our products and Services.

General ideas, recommendations, or suggestions voluntarily submitted to us may be used to improve our operations, website, products, or customer experience, subject to applicable privacy and intellectual-property laws.

Nothing in this section transfers ownership of intellectual property that you already lawfully own unless separately agreed in writing.

22. Errors & Corrections

Despite reasonable efforts to keep information accurate, the website may occasionally contain:

  • Typographical errors

  • Incorrect product information

  • Pricing errors

  • Availability errors

  • Technical inaccuracies

Where permitted by law, we may correct inaccurate information and update website content.

If an error materially affects an order that has already been placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

23. Service Availability

We aim to keep our website reasonably accessible but cannot guarantee uninterrupted availability at all times.

Access may occasionally be interrupted because of:

  • Maintenance

  • Technical problems

  • Security updates

  • Internet outages

  • Service-provider disruption

  • Events outside our reasonable control

We may modify or discontinue website features where reasonably necessary.

24. Privacy

Our handling of personal information is described in our Privacy & Data Protection Notice.

By using our Services, you acknowledge that personal information may be processed as described in that policy.

Please review the Privacy Notice carefully before submitting personal information.

25. No Unlawful Limitation of Consumer Rights

Nothing in these Terms is intended to exclude, waive, restrict, or limit any consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer law provides stronger protections than these Terms, the mandatory legal protections will apply.

26. General Disclaimer

We aim to provide accurate and reliable Services.

However, except where prohibited by applicable law, we do not warrant that:

  • The website will always be uninterrupted

  • Every technical error will be immediately corrected

  • Every feature will be available on every device

  • Third-party services will remain continuously available

Any disclaimer in these Terms applies only to the extent permitted by applicable law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Xiyin Information Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where exclusion would be unlawful.

This includes rights or remedies relating to:

  • Fraud

  • Intentional misconduct

  • Personal injury where liability cannot be excluded

  • Mandatory consumer protections

  • Other liabilities that applicable law does not permit us to limit

28. User Responsibility

You are responsible for your own misuse of the Services and for violations of these Terms caused by your unlawful conduct.

To the extent permitted by applicable law, you may be responsible for losses reasonably resulting from intentional misuse, fraud, infringement, or unlawful activity attributable to you.

Nothing in this section imposes liability on a consumer beyond what is permitted under applicable law.

29. Suspension or Termination

We may suspend or restrict access to the Services where reasonably necessary, including in cases involving:

  • Fraud

  • Security threats

  • Serious violations of these Terms

  • Unlawful activity

  • Attempts to disrupt website operation

Termination or suspension does not affect rights or obligations that arose before the effective date of termination.

30. Events Beyond Reasonable Control

We will not be responsible for a failure or delay caused solely by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Transportation disruption

  • Carrier interruption

  • Government restrictions

  • Major network failures

  • Labor disruption

  • Customs delays

  • Public emergencies

Where such an event materially affects an order, we will take reasonable steps to communicate with affected customers where practicable.

31. Governing Law

These Terms are governed by the laws applicable to Shenzhen Xiyin Information Technology Co., Ltd. in the People's Republic of China, without excluding mandatory consumer protections that apply in the customer's country or region.

Where applicable law gives consumers rights to bring claims in their home jurisdiction, nothing in these Terms is intended to remove those rights.

32. Dispute Resolution

If a concern arises regarding an order or the Services, we encourage customers to contact us first so that we have an opportunity to resolve the matter directly.

You can contact us at:

service@tixmari.com

If a dispute cannot be resolved informally, the rights of the parties will be determined under applicable law and any mandatory jurisdictional rules.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply where legally permitted.

34. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce it later.

Any waiver must be consistent with applicable law.

35. Entire Agreement

These Terms, together with policies incorporated or referenced through our website, form the agreement governing your use of the Services.

Relevant policies may include our:

  • Privacy & Data Protection Notice

  • Payment & Checkout Information

  • Shipping & Delivery Policy

  • Returns, Exchanges & Refunds Policy

Where a specific policy contains more detailed terms for a particular subject, that policy may apply together with these Terms.

36. Changes to These Terms

We may update these Terms periodically to reflect:

  • Changes in our Services

  • Operational updates

  • Legal or regulatory developments

  • Website changes

  • Policy improvements

The current version will be posted on this page with an updated revision date.

Changes will apply prospectively where required by applicable law.

37. Business Identity

The TIXMARIVA™ online store is operated by the following legal entity:

Brand Name:
TIXMARIVA™

Legal Company Name:
Shenzhen Xiyin Information Technology Co., Ltd.

Business Address:
Room 4201, Building A, Zhongguan Times Square
No. 4168 Liuxian Avenue, Pingshan Community
Taoyuan Subdistrict, Nanshan District
Shenzhen, Guangdong, China

Customer Service Phone:
0755-26418636

Customer Support Email:
service@tixmari.com

TIXMARIVA™ is owned and operated by Shenzhen Xiyin Information Technology Co., Ltd.

38. Contact Us

If you have questions about these Website Terms & Conditions, an order, or your use of the Services, please contact:

Shenzhen Xiyin Information Technology Co., Ltd.

Room 4201, Building A, Zhongguan Times Square
No. 4168 Liuxian Avenue, Pingshan Community
Taoyuan Subdistrict, Nanshan District
Shenzhen, Guangdong, China

Email: service@tixmari.com
Phone: 0755-26418636

For order-related enquiries, please include your order number whenever possible so that our customer support team can assist you more efficiently.