Effective Date: September 11, 2026

Thank you for shopping with TIXMARIVA™.

This Shipping & Delivery Policy explains how orders are processed, dispatched, tracked, and delivered after a purchase is completed through our online store.

TIXMARIVA™ is owned and operated by Shenzhen Xiyin Information Technology Co., Ltd.

Please review the information below before placing your order so you understand the expected fulfilment and delivery process.

1. Order Processing

After an order is successfully submitted and payment is authorized, it enters our fulfilment process.

Standard Processing Time

Most orders require approximately:

2–5 business days

for order verification, preparation, packaging, and dispatch.

Business days generally exclude weekends and applicable public holidays.

Peak Shopping Periods

During major promotions, holidays, or periods of unusually high order volume, processing may require up to:

6 business days

We aim to dispatch orders as efficiently as possible, but processing times are separate from the delivery estimates shown below.

2. Shipping Charge

Unless a different shipping rate is specifically displayed during checkout, a standard shipping fee of:

$6.99 USD per order

applies.

The final shipping charge applicable to your purchase will always be displayed during checkout before payment is completed.

If a promotional free-shipping offer is available, the applicable terms will be shown on the website or during checkout.

3. Estimated Delivery Times

Delivery times vary according to destination, carrier availability, customs procedures, and the fulfilment location assigned to the order.

Typical estimated transit times after dispatch are:

These estimates begin after the order has been dispatched and do not include the processing period described above.

Delivery dates are estimates rather than guaranteed arrival dates.

4. Factors That May Affect Delivery

Although most orders arrive within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our reasonable control.

Examples include:

• Customs inspections

• Carrier network delays

• Severe weather

• Public holidays

• High seasonal shipping volume

• Transportation disruptions

• Incomplete or incorrect delivery information

• Remote delivery locations

• Local postal or courier delays

If your order appears substantially delayed, please contact our customer support team so we can review the available tracking information.

5. Order Tracking

When tracking is available, shipping information will be sent to the email address provided with your order after dispatch.

Tracking information may include:

• Carrier details

• Tracking number

• Shipment status

• Available delivery updates

Tracking Activation

Please allow approximately 1–3 business days after the shipping confirmation is issued for carrier tracking information to begin updating.

In some cases, a tracking number may be created before the carrier completes its first physical scan.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

6. Multiple-Package Orders

Some orders may contain products fulfilled from different locations.

When this happens:

• Items may arrive in separate parcels

• Parcels may have different tracking numbers

• Delivery dates may vary between packages

You will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple shipments, unless a different arrangement was clearly disclosed before purchase.

7. International Orders, Customs & Import Charges

International shipments may be subject to customs procedures when entering the destination country or region.

Unless otherwise specifically stated during checkout, orders may be shipped on a basis where applicable import duties, customs charges, VAT, brokerage fees, or similar charges are payable by the recipient.

Such charges:

• Are determined by local customs or tax authorities

• Vary by destination and order value

• Are not controlled by TIXMARIVA™

• May be collected before or upon delivery

Customers are responsible for understanding any import requirements that may apply in their destination country.

Customs processing may also affect the final delivery timeframe.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please confirm:

• Recipient name

• Street address

• Apartment, suite, or unit number where applicable

• City

• State, province, or region

• Postal or ZIP code

• Country

• Contact telephone number

TIXMARIVA™ is not responsible for delivery problems caused solely by incorrect or incomplete shipping information supplied by the customer, except where applicable law requires otherwise.

9. Address Changes & Order Cancellations

If you need to correct a shipping address or request cancellation, please contact us as soon as possible after placing your order.

Contact

Email: service@tixmari.com
Phone: 0755-26418636

We recommend submitting change or cancellation requests within 12 hours of purchase.

We will make reasonable efforts to accommodate the request when the order has not yet entered final fulfilment or shipment processing.

However, once an order has been packed, dispatched, or transferred to the carrier, we may no longer be able to:

• Change the delivery address

• Modify the order

• Cancel the shipment

If cancellation is no longer possible, the applicable Return & Refund Policy may apply after delivery.

10. Damaged Parcels or Products

Please inspect your shipment as soon as reasonably possible after delivery.

If an item arrives materially damaged, please contact us and provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged product

• Photographs of the outer packaging where relevant

• A photograph of the shipping label where requested

We recommend contacting us within 72 hours of delivery when visible shipping damage is discovered so the issue can be investigated promptly.

After review, an appropriate solution may include:

• Replacement

• Reshipment

• Refund

• Another remedy available under applicable law

The appropriate resolution will depend on the circumstances of the order and the evidence available.

11. Lost Shipments

If tracking indicates that a parcel has not arrived and the shipment appears to be lost in transit, please contact us at:

service@tixmari.com

We may first review or verify the shipment with the applicable carrier.

If the carrier or available shipping records confirm that the parcel was lost before successful delivery, we will provide an appropriate resolution, which may include:

• Replacement shipment

• Reshipment

• Refund

depending on the circumstances.

12. Packages Marked as Delivered

If carrier tracking shows a parcel as delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• With household members

• With neighbors where appropriate

• With reception, concierge, or building management

• With the local carrier office

If the parcel still cannot be located, contact our customer service team and we will review the available delivery information.

A carrier's delivery scan may be considered as part of our investigation but does not prevent us from reviewing reasonable claims regarding a missing shipment.

13. Failed Delivery or Returned Parcels

A parcel may be returned to the sender or fulfilment facility because of circumstances such as:

• Incorrect address

• Incomplete address

• Failed delivery attempts

• Unclaimed package

• Recipient refusal

• Customs-related issues

If a parcel is returned, please contact us.

Depending on the reason for the failed delivery, we may discuss:

• Reshipment

• Address correction

• Refund eligibility

• Any applicable additional shipping charge

Any resolution will be handled according to the circumstances and applicable consumer law.

14. Shipping Delays

Estimated delivery periods are provided to help customers understand typical transit times.

Unless expressly stated otherwise, we do not guarantee delivery on a specific calendar date.

Where a shipment is delayed, we will provide reasonable assistance based on the tracking and carrier information available to us.

Nothing in this section limits any mandatory consumer rights relating to delayed or undelivered goods.

15. Contact Us About Delivery

For questions about:

• Order processing

• Tracking

• Delivery status

• Shipping delays

• Incorrect shipments

• Damaged parcels

• Lost orders

please contact:

Customer Support Email:
service@tixmari.com

Customer Service Phone:
0755-26418636

For faster assistance, please include your order number and the email address used when placing the order.

16. Business Identity

For business transparency, the TIXMARIVA™ online store is operated under the following information:

Brand Name:
TIXMARIVA™

Legal Company Name:
Shenzhen Xiyin Information Technology Co., Ltd.

Business Address:
Room 4201, Building A, Zhongguan Times Square
No. 4168 Liuxian Avenue, Pingshan Community
Taoyuan Subdistrict, Nanshan District
Shenzhen, Guangdong, China

Customer Service Phone:
0755-26418636

Customer Support Email:
service@tixmari.com

TIXMARIVA™ is owned and operated by Shenzhen Xiyin Information Technology Co., Ltd.

The business address above is provided for company identification and correspondence purposes. It should not be used as a merchandise return address unless our customer service team specifically instructs you to send a return there.

Please refer to our Return & Refund Policy before returning any product.

Our Delivery Commitment

At TIXMARIVA™, we aim to provide clear shipping information from checkout through delivery.

We work to process orders efficiently, provide available tracking information, and assist customers when legitimate shipping issues arise.

For any delivery-related question, contact us at service@tixmari.com.