Privacy & Data Protection Notice

Effective Date: September 11, 2026
Last Updated: September 11, 2026

At TIXMARIVA™, we recognize the importance of protecting personal information and being transparent about how information is handled when customers browse our website, place an order, communicate with us, or otherwise use our online services.

This Privacy & Data Protection Notice explains the types of personal information we may collect, why we use it, when it may be shared, the choices available to you, and how you can contact us with privacy-related questions.

TIXMARIVA™ is owned and operated by Shenzhen Xiyin Information Technology Co., Ltd.

For the purposes described in this Policy, references to “TIXMARIVA™,” “we,” “us,” or “our” refer to Shenzhen Xiyin Information Technology Co., Ltd., as applicable.

1. Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide personal information when you:

Place or attempt to place an order
Create or manage a customer account
Contact customer support
Request a return or refund
Subscribe to promotional communications
Complete forms or surveys
Communicate with us regarding a product or transaction

This information may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Order details
Account information
Customer service correspondence
Return and refund information
Preferences you voluntarily provide

2. Payment Information

When you make a purchase, payment information is generally submitted to the payment processor or payment service provider available through our checkout.

Depending on the selected payment method, this may include information such as:

Cardholder name
Payment card information
Billing information
Payment account details
Transaction authorization information

TIXMARIVA™ does not ask customers to send complete credit or debit card numbers through ordinary customer-service email or text communications.

Payment providers process payment information according to their own privacy and security practices.

3. Information Collected Through Website Use

When you access or interact with our website, certain technical information may be collected automatically by our website platform, analytics services, or other technology providers.

This may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic region
Language settings
Referring pages or websites
Pages viewed
Products viewed
Shopping-cart interactions
Checkout activity
Date and time of visits
Website navigation information
Cookie or similar technology identifiers

This information helps us maintain website functionality, understand how visitors use our services, and identify technical or security issues.

4. How We Use Personal Information

We may use personal information when reasonably necessary to operate our online store and provide our services.

Order Fulfilment

We may use your information to:

Process and confirm purchases
Verify order information
Arrange shipment and delivery
Provide order and tracking updates
Manage cancellations, returns, exchanges, or refunds

Customer Support

We may use information to:

Respond to questions
Investigate order issues
Provide product or delivery assistance
Resolve customer-service requests

Website Operations

Information may be used to:

Operate website features
Maintain shopping-cart functionality
Improve navigation and usability
Diagnose technical problems
Analyze website performance

Security & Fraud Prevention

We may process information when necessary to:

Detect suspicious activity
Reduce fraudulent transactions
Protect customer accounts
Maintain the integrity of our website
Prevent misuse of our services

Marketing & Communications

Where permitted by applicable law, we may use contact information to send:

Promotional offers
Product news
Store announcements
Marketing communications

Where consent is required, we will seek it before sending applicable marketing communications.

You can unsubscribe from promotional email messages using the unsubscribe option provided in those communications.

5. Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may perform different functions.

Essential Technologies

These help provide basic website features such as:

Shopping-cart operation
Checkout
Account functionality
Security
Fraud prevention

Analytics Technologies

These may help us understand:

Website traffic
Visitor interactions
Page performance
How customers navigate the website

Advertising Technologies

Where used and permitted, advertising technologies may help:

Measure advertising effectiveness
Understand campaign performance
Display advertising that may be more relevant to users

The availability of cookie controls may depend on your browser, device, location, and the consent-management features provided on our website.

Disabling certain technologies may affect some website features.

6. When Information May Be Shared

We may disclose personal information to service providers when reasonably necessary to operate our business and fulfil customer orders.

Examples may include providers that support:

Website hosting
E-commerce infrastructure
Payment processing
Fraud prevention
Order fulfilment
Warehousing
Shipping and logistics
Customer support
Email delivery
Analytics
Advertising and marketing
Information technology services

These providers may process information only to the extent necessary to perform the applicable services, subject to their contractual obligations and applicable law.

7. Advertising & Analytics Partners

Our website may use third-party analytics or advertising services.

Depending on which services are enabled on the website, these may include platforms such as:

Meta platforms, including Facebook and Instagram
Google services
Other advertising, analytics, or measurement providers

Such providers may use cookies or similar technologies in accordance with their own policies.

Their processing of personal information is governed by their respective privacy terms and settings.

Users may be able to control personalized advertising through browser settings, cookie controls, device settings, or the privacy controls offered by the relevant platform.

8. We Do Not Sell Customer Information as a Mailing List

We do not provide customer personal information to unrelated third parties simply for them to use as their own independent mailing lists.

However, certain privacy laws define terms such as “sale” or “sharing” broadly and may treat some advertising or analytics activities differently.

Where applicable law gives you rights relating to such activities, you may contact us using the information at the end of this Policy.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include:

Restricted access to relevant systems
Secure website and checkout technologies
Use of established payment service providers
Security monitoring and fraud-prevention measures

However, no electronic transmission or storage method can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

Retention periods may vary depending on the type of information involved.

For example, transaction information may need to be retained for longer periods than general marketing preferences.

11. International Processing

Because our business and some of our service providers may operate in different countries or regions, personal information may be processed outside the country in which you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.

12. Your Privacy Choices & Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding personal information.

These rights may include the ability to request:

Access to certain personal information
Correction of inaccurate information
Deletion of eligible personal information
Information about how personal information is processed
Withdrawal of consent where processing is based on consent
Objection to certain processing activities
Restriction of certain processing
Opt-out from eligible marketing communications

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy-related request, contact:

service@tixmari.com

Please provide enough information for us to identify and respond to your request.

13. Marketing Preferences

If you have subscribed to promotional email communications, you may unsubscribe at any time by using the unsubscribe option included in the applicable email.

You may still receive non-promotional communications that relate to:

Existing orders
Payment matters
Shipping updates
Returns or refunds
Customer-service requests
Important account or policy information

These transactional communications are separate from marketing messages.

14. Browser Privacy Signals

Some browsers and devices provide privacy controls or signals relating to tracking, cookies, or personalized advertising.

The way our website responds to such signals may depend on:

The technologies used on our website
Applicable legal requirements
Browser capabilities
Consent-management tools

Where legally required and technically supported, we aim to respect applicable privacy preferences.

15. Third-Party Websites

Our website may contain links to websites, platforms, payment providers, social networks, or other services operated by third parties.

We do not control the privacy or security practices of independent third-party services.

Before providing personal information to another website or service, we encourage you to review its privacy notice.

16. Children's Privacy

Our website is intended for a general audience and is not designed specifically for children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us improperly, please contact us at:

service@tixmari.com

We will review the request and take appropriate action where required.

17. Security Incidents

If we become aware of a security incident involving personal information, we will evaluate the incident and take appropriate measures in accordance with applicable law.

Where legally required, affected individuals and/or relevant authorities will be notified within the timeframe required by the applicable law.

18. Changes to This Privacy Notice

We may revise this Privacy & Data Protection Notice from time to time to reflect:

Changes to our business practices
Updates to website functionality
Changes in service providers
Regulatory or legal developments
Operational or security requirements

When we update this Policy, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

We encourage customers to review this page periodically.

19. Business Identity & Privacy Contact

The TIXMARIVA™ online store is operated by the following legal business entity:

Brand Name:
TIXMARIVA™

Legal Company Name:
Shenzhen Xiyin Information Technology Co., Ltd.

Business Address:
Room 4201, Building A, Zhongguan Times Square
No. 4168 Liuxian Avenue, Pingshan Community
Taoyuan Subdistrict, Nanshan District
Shenzhen, Guangdong, China

Customer Service Phone:
0755-26418636

Customer Support & Privacy Email:
service@tixmari.com